Resident enquiry at the service centre
Enquiry, information given and referral in one entry
„Counter enquiry at the service centre about a housing benefit claim, the claim is incomplete, the rent certificate and three months of income evidence are missing, the documents will arrive by the end of the week, referred to the housing benefit team.“
Structured output
- EnquiryCounter enquiry about a housing benefit claim
- Information givenRent certificate and income evidence missing
- ReferralTo the housing benefit team, documents by the end of the week
As simple as that
You speak, Scrypa Public structures resident enquiry at the service centre and writes it straight into your Case management system.
Scrypa Public is deliberately not the minuting tool for the council chamber. It covers the daily case documentation, from the file note through the site visit to the hearing, structured along the catalogues of German administrative procedure and written back into the system where the file is actually kept.
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File note and record of a conversation
Speak the note while the conversation is still fresh
ViewSite visit and inspection
Participants, findings and deadline captured on site
ViewHearing the party before a decision
Notice given, submission made and deadline set, on the record
ViewNote on the reasons behind a discretionary decision
Record the considerations you actually started from
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